Fletcher Street Cottage Behaviour Management Volunteer

18 Fletcher Street, Byron Bay NSW 2481
Posted on: 
August 15, 2023
Applications close: 

Job description

The Byron Community Centre is a not-for-profit organisation, entirely self-funded through donations, income and project grants. These funds are used to support vulnerable people and offer a range of arts and social programs for the benefit of the whole community. 

In 2022, Fletcher Street Cottage was opened, a hub for homelessness services in the heart of Byron Bay. 

Position Summary

The Behaviour Management Volunteer will work closely with the Behaviour Management Coordinator and the on-duty First Responder, to take practical steps to maintain a calm and welcoming environment at Fletcher Street Cottage.


Breakfast service 7am - 9am
General opening hours: 7am - 12pm

If you have any questions, please contact Chris O'Neill at bc@byroncentre.com.au.

To apply, please fill out a Volunteer Application form.


Key Accountabilities

Being the on the ground, frontline support for service users during breakfast service, managing conflict and incidents that occur. 

Working closely with the Behaviour Management Coordinator to identify, assess and control behavioral risks. 

Providing resources and prompting remedial action to effectively implement prevention and control measures. 

Anticipating and managing critical or aggressive and violent incidents.

Contributing to debriefing and post-incident support for staff, service users and others. 

Effectively implementing the Fletcher Street Cottage Incident Management Process and the Incident Flowchart. 

Building and sustaining working relationships with the local police to effectively manage escalated behavioural issues. 

Contributing to associated tasks including WhatsApp alerts, the Breach Register, Incident Reports, Breach Letters and re-entry notes.

General Accountabilities

Promote and follow the vision and values of Fletcher Street Cottage and the Byron Community Centre within a collaborative and inclusive framework. 

Communicate and connect with service users in ways which are most likely to build healthy, safe ongoing engagement. 

Actively participate as a Fletcher Street Cottage team member, openly sharing information, aiming for group cohesion and supporting the vision. 

Contribute to strengthening a welcoming, respectful and inclusive culture, including supporting and working with other volunteers. 

Engage in continuous improvement, reflection and learning. 

Job requirements

Relevant work in security.

Homelessness sensitivity.

An understanding of Trauma Informed Practice or a willingness to undergo training.

Experience working alongside those with mental health issues and/or complex needs.

Highly developed communication and interpersonal skills.

Ability to work collaboratively.

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Think you'd be a great fit for this position and team? We'd love to hear from you! Apply now to introduce yourself and start the conversation.

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Positive Impact

Byron Community Centre is a non-profit social enterprise that exists to support our wider community.

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